Q: In which countries is DallBogg currently active?
Answer: With its main market in Bulgaria, DallBogg has successfully expanded into Greece, Italy, Spain, Romania, and Poland, and is recognized as one of the most dynamic and rapidly growing insurers in Bulgaria. In all of its markets, DallBogg is dedicated to upholding the highest standards of compliance, transparency, and consumer protection, ensuring that all services meet rigorous safety and quality requirements. DallBogg contributes to stronger consumer protection and safer mobility across Europe through responsible insurance practices.
Q: What is DallBogg’s role in the EU?
Answer: With its cross-border operations across multiple European markets, DallBogg is a success story of the EU Single Market. The company contributes to boosting fair competition, lowering costs, narrowing protection gaps in mobility, and improving service standards as well as consumer choice throughout EU. It is particularly dedicated to supporting high standards and economic growth in Europe’s strategic Black Sea region.
As a responsible European company, DallBogg is aiming at providing the best possible insurance coverage for customers across all its markets in Europe.
Q: Why has DallBogg’s license for new cross-border sales been temporarily suspended
Answer: DallBogg is the most dynamic and fastest-growing insurer in Bulgaria. Due to the need for cross-border process harmonization resulting from DallBogg’s rapid growth over the past year, the Bulgarian Financial Supervision Commission (FSC) suspended the company’s ability to conclude new insurance contracts outside of Bulgaria. We have used this time to align our internal processes and strengthen our operational capabilities. DallBogg has implemented comprehensive improvements in its claims handling and complaint management processes. These measures have already yielded tangible results in recent months, such as much faster response times on all fronts.
Q: How long will this measure last?
Answer: The FSC first introduced the temporary restriction on 1 July 2025, and extended it on 1 October 2025. DallBogg has since achieved measurable progress across all operational areas. Throughout this process, DallBogg is committed to being fully transparent with its customers and all other stakeholders.
Q: What measures is DallBogg taking to address the suspension?
Answer: We have implemented comprehensive improvements in claims handling, customer service, and compliance systems. DallBogg has submitted progress reports to regulators and continues to cooperate fully and transparently with all authorities. We have outlined the concrete improvements made to claim handling and complaint management across the nine assessment criteria defined by the European Insurance and Occupational Pensions Authority (EIOPA). As DallBogg moves forward, the company remains committed to maintaining the highest standards of safety and quality in the market.
Q: Are my existing policies still valid?
All insurance contracts issued by DallBogg remain fully valid and continue to provide the same protection as before. Your coverage, rights, and claims are not affected in any way. The safety, quality, and reliability are Dallbogg’s top priority, and customers will continue to enjoy protection for what matters most – their security and quality of life.
Q: What will happen to DallBogg’s prices?
Answer: DallBogg will remain one of the most affordable insurers in Europe thanks to modern systems and efficient operations that keep costs low without compromising quality. Our mission of making insurance affordable remains intact.
Q: Is my existing insurance coverage with DallBogg safe?
Answer: DallBogg’s first priory has always been and will always be to ensure that all customers are protected and supported at all times – with DallBogg as their reliable partner and insurance provider. DallBogg is working hard to restore it’s full license, and all existing policies continue to operate as normal.
Q: I have a claim. Who should I contact?
Answer: If you have a claim arising from an insurance policy issued by DallBogg, please contact our local claims departments, depending on where your insurance policy was issued:
For Bulgaria:
Please call +359 2 402 6412. Our colleagues will provide detailed information on how and when to file your claim.
You can also use our online platform by registering here.
Alternatively, you may visit our office at Sofia 1172, Dr. G. M. Dimitrov Blvd. 1, where experts can inspect and assess the damages on site.
For foreign clients:
Romania (RO):
Please register your claim online here: https://dallbogg.native-code.ro/avizare-online/
Alternatively, you can send an email with a description and photos to [email protected] or call our call center at +40 310 052 533. Please make sure to have all documents prepared.
You can also use our online platform by registering here.
Greece (GR):
Please send a message with a description and photos to [email protected] or call our call center at +30 210 523 3211 or +30 210 524 4252.
Italy (IT):
Please send an email with a description and photos to [email protected] or [email protected].
You can reach our call center at +39 02 2317 5293.
(A new SIP trunk phone service will be available from November 11 – further details will follow.)
Poland (PL):
Please send an email with a description and photos to [email protected] or call our call center at +48 22 290 4090.
You can also register your claim on our online platform here.
Q: I want to modify my existing contract with DallBogg. How can I do this?
Answer: If you wish to make changes to an existing insurance policy issued by DallBogg, please contact our local departments, depending on where your insurance policy was issued:
For Bulgaria:
For any policy amendments or changes to an active insurance contract, please contact the nearest DallBogg front office. You can find a map of all our front offices at www.dallbogg.com.
For foreign clients:
Romania (RO):
For any requests related to your RCA policy (modifications, corrections, cancellations, terminations, or adding a registration number, etc.), please send an email to [email protected].
Greece (GR):
Please send your request by email to [email protected] or contact our call center at +30 210 523 3211 or +30 210 524 4252.
For the issuance of an annex, please send the relevant information to [email protected].
Italy (IT):
Please send an email to [email protected] for any policy-related modifications.
Poland (PL):
For any policy changes or updates, please send an email to [email protected].
Q: I would like to switch insurance companies and become a DallBogg customer because of the favorable offer. Will DallBogg take care of canceling and settling with my old insurer?
Answer:
For Bulgaria:
Please get in contact with us or visit any of our offices and we can guide you through the entire process.
For foreign clients:
At the current stage, DallBogg is not authorized to issue new insurance policies outside of Bulgaria.
Q: How can I be sure my claim will be handled properly during this period?
Answer: Claims are processed as usual. DallBogg has recently strengthened its claims and customer service systems, ensuring faster response times and clearer communication. Most claims are now acknowledged immediately upon submission and we provide regular updates regarding the status of your claim.
Q: Will my personal data remain protected?
Answer: Yes. DallBogg applies strict data protection standards in line with the EU General Data Protection Regulation (GDPR). Customer information is stored securely and never shared without consent.
MTPL (Motor Third Party Liability)
I have concluded a Motor third party liability insurance and will travel abroad. What should I do?
Your insurance is valid in all EU countries, the European Economic Area (EEA) and the countries that have signed the Multilateral Agreement. For other countries it is necessary to issue a free Green Card certificate: Republic of Albania; Bosnia and Herzegovina; Republic of Belarus; Republic of North Macedonia; the State of Israel; the Islamic Republic of Iran; Montenegro; the Kingdom of Morocco; the Russian Federation; the Republic of Moldova; the Republic of Tunisia; the Republic of Turkey; Ukraine; the Republic of Azerbaijan.
How can I check if my MTPL insurance is valid?
You can check the validity of your MTPL insurance policy here.
Is a valid MTPL insurance policy terminated when the vehicle is sold?
It is not terminated.
What should I do in case of an accident abroad?
1. Contact the Traffic Police in the respective country.
2. In case the police has not visited the scene of the accident, there is no dispute between the drivers regarding the accident and there is only material damage, you can draw up an Accident Report Form on the form of the guilty driver.
3. Gather all the necessary data regarding the accident (names of participants, witnesses, registration numbers of the vehicles participating in the accident, the insurance policy number of the other participant in the accident, etc.). In the case of language barriers, seek the services of an interpreter before signing any document.
In which cases an Accident Report Form should be filled in?
An accident report should be filled in in all cases where there are no injured persons, the participants agree on the mechanism and the car accident fault and there is no doubt that any of the drivers has used alcohol and/or drugs and/or does not have a valid license.
Do I need to register an Accident Report Form at the Traffic Police?
No. It is recommended to notify the competent authorities of the Ministry of Interior – Traffic Police and follow any instructions given.
I have an MTPL insurance policy issued by DallBogg and have participated in a road accident in which I am the faulty party. How do I get compensation?
Your MTPL insurance covers your liability to third parties, thus you cannot receive compensation under this insurance.
I’ve missed to pay the next installment at the due date (as shown on the policy). What should I do?
Within a timeframe of not more that fifteen days from the specified installment date shown on the policy, you can still pay the due amount at any of DallBogg’s offices or through any intermediary that has a valid contract with DallBogg. In case no payment is made, the insurance policy will be terminated.
What is the deadline for the compensation payment?
The insurer has 15 working days after submission of all required documents to fulfill the payment.
CASCO
What are the requirements to conclude a Casco insurance?
The car should be with Bulgarian registration and drivable. To cover the risk “theft” the vehicle should have an alarm system or immobilizer and a vehicle worth over BGN 15 000 should have a further installed immobilizer at the expense of the insurance company.
Is my CASCO valid abroad?
Yes, it is. Please find more here.
Can I pay my insurance in installments?
Yes, you can. You will receive a discount on the premium if you pay in one installment.
What is the timeframe in which I should inform DallBogg about vehicle theft?
The theft notification deadline is 24 hours after having become aware of it.
Am I entitled to a free roadside assistance?
Yes, you are entitled to use a free roadside assistance up to 150 kilometers or 250 BGN (for an event in Bulgaria), respectively 250 EUR (for an event abroad).
PROPERTY INSURANCE
Is an inspection necessary to conclude a property insurance?
No inspection is necessary when concluding a property.
Can I insure property acquired after signing the insurance contract?
Yes, with the issuance of an Annex to the current policy.
What is the timeframe in which I should notify DallBogg when a damage occurs?
The deadline varies depending on the type of damage. The deadline is 24 hours after becoming aware of it. For other events it is three days from the occurrence of the insured event or becoming aware of it.
What should I do when an insured event occurs?
In case of insurance event, please call the 24/7 call center – 0700 16 406 – or visit one of DallBogg’s offices, where you will receive assistance from our staff.
Is there an inspection of the damaged property when an insured event occurs?
Yes, in all cases when an insured event occurs.
What is the deadline for the compensation payment?
The insurer has 15 working days after submission of all required documents to fulfill the payment.
TRAVEL ASSISTANCE INSURANCE
I would like to conclude an “Assistance While Travelling Abroad” insurance. What documents are required?
You have to provide full names of the insured person written in latin letters, and a personal identity number.
In which countries is the “Assistance While Travelling Abroad” insurance valid?
The coverage is available in two distinct geographical areas:
- Zone 1 – Europe
- Zone 2 – The whole world
What should I do in case of an accident?
You should contact by phone the Assisting Company specified on the insurance policy, which, after confirming your coverage, will take over the organization and/or the payment of treatment, charges and/or repatriation of the insured person, under the terms of the insurance Policy.
What are the coverage insurance limits of “Assistance While Travelling Abroad”?
This insurance; together with the assisting company service, has a coverage of EUR 2 000 – 50 000.
ACCIDENT
I would like to sign a contract for Accident Insurance. What are the requirements?
Bulgarian citizens under the age of 70 as of the date of concluding the insurance could be insured.
For which countries is Accident Insurance valid?
The insurance is valid for events that have occurred on the territory of the Republic of Bulgaria.
I have Athletes’ Accident insurance and I currently have an injury that occurred during training. I have to undergo examinations. Are they covered by my insurance?
Yes, your insurance covers injuries which occurred during competitions as well as during training.
